1 Who we are
This website is operated by Safe Solvents Europe Limited. We are a specialist company providing innovative solutions for parts washing and de-greasing and for more information see www.safesolvents.co.uk/about.
We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
2 Our website
3 Our collection and use of your personal information
We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase products or services from us, and compete customer surveys.
The personal information we collect about you depends on the particular activities carried out through our website. Such information includes:
- your name, address and contact details
- details of any feedback you give us by phone, email, post or via social media
- information about the services we provide to you
We use this personal information to:
- create and manage your account with us
- verify your identity
- provide goods and services to you
- customise our website and its content to your particular preferences
- notify you of any changes to our website or to our services that may affect you
- improve our services
This website is not intended for use by children under the age of 13 and we do not knowingly collect or use personal information relating to children
4 Our legal basis for processing your personal information
When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, depending on what personal information we process and why.
The legal bases we may rely on include:
- consent: where you have given us clear consent for us to process your personal information for a specific purpose
- contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
- legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
- legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)
5 Further information—the personal information we collect, when and how we use it
For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:
|When information is collected
||What information we ask for
||How and why we use your information
|When you register with us via the Contact Us form or to Book a Demo
||Contact details: your name, company name, phone number and email address
Information provided by you in your communication with us.
|We ask for this:
- to log your request for further information and communicate with you in relation to your query
We rely on legitimate interests as the lawful basis for collecting and using your personal information.
Our legitimate interests are carrying out our business and providing our services to you.
If we don’t hear from you beforehand, we will keep this information for one year, and then we will delete it.
|When you provide you give us your express consent
||Your contact details, as above, as well as any information provided to us in your communication with us
||We ask for this:
- To send you marketing materials for our products and any special offers that we think you might be interested in
We rely on your express consent as the lawful basis for using your personal information for marketing purposes.
You can unsubscribe at any time by contacting us at firstname.lastname@example.org.
6 Who we share your personal information with
We routinely share your name and contact details with our third-party suppliers, namely: our marketing and PR companies.
Some of those third party recipients may be based outside the European Economic Area — for further information including on how we safeguard your personal data when this occurs, see ‘Transfer of your information out of the EEA.
We will share personal information with law enforcement or other authorities if required by applicable law.
We will not share your personal information with any other third party.
7 Whether information has to be provided by you, and if so why
You are not required to provide us with your details, but if you would like us to respond to your query via the Contact Us page, or if you would like to Book a Demo, we will require you to provide your name, email address and contact number to enable us provide you with the requested services. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
8 The impact of our use of your personal information
The way we process your personal information will impact you in the following ways:
- We will contact you to provide you with any additional information you may have requested or to schedule a demonstration;
- We will send you marketing emails, if you have consented to us doing so, and haven’t informed us that you would like to withdraw such consent.
9 Transfer of your information out of the EEA
We may transfer your personal information to the following which are located outside the European Economic Area (EEA) as follows:
The USA in order to store your contact details and enquiry information on our cloud-based system and to allow us to respond to your requests and arrange a demo, if required.
Such countries do not have the same data protection laws as the United Kingdom and EEA. Whilst the European Commission has not given a formal decision that the USA provides an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information will be subject to European Commission approved contract (as permitted under article 46(5), of the General Data Protection Regulation that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.
If you would like further information please contact us. We will not otherwise transfer your personal data outside of the EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.
10 Cookies and similar technologies
For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.
You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.
For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.
We would like to send you information about products and services, and special offers, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.
We will only ask whether you would like us and other businesses to send you marketing messages when you tick the relevant boxes when you order form for the first time.
If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:
- contacting us at email@example.com
For more information on your rights in relation to marketing, see ‘Your rights’ below.
12 Your rights
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
- fair processing of information and transparency over how we use your use personal information
- access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
- require us to correct any mistakes in your information which we hold
- require the erasure of personal information concerning you in certain situations
- receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
- object at any time to processing of personal information concerning you for direct marketing
- object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
- object in certain other situations to our continued processing of your personal information
- otherwise restrict our processing of your personal information in certain circumstances
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
- email or call us, by letting us have enough information to identify you (eg account number, user name, registration details),
- let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
- let us know the information to which your request relates, including any account or reference numbers, if you have them
13 Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
14 How to complain
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
16 How to contact us
Please contact us if you have any questions about this privacy notice or the information we hold about you.
if you wish to contact our data manager please send an email to firstname.lastname@example.org.