Popular Questions

Help & Support Categories

Category Name One

Question: What happens if my machine stops working?

Answer: Call or email our technical support team straight away and we will arrange for a replacement machine to be delivered whilst we resolve the problem with yours. Do not try to fix the problem yourself as this will invalidate your warranty.

Q: How do I change my delivery or payment details?

A: You can change your details by logging on to your online account or by calling/emailing a member of the Safe Solvents team on the details provided.

Q: Can I use liquids other than safe solvents ltd products in my machine?

A: Unfortunately not! Our machine is only approved for use with Safe Solvents solutions and using other liquids could damage the internal pumps and seals.

Q: What happens if my machine stops working?

A: Call or email our technical support team straight away and we will arrange for a replacement machine to be delivered whilst we resolve the problem with yours. Do not try to fix the problem yourself as this will invalidate your warranty.

Category Name Two

Question: I already have a machine on lease and I need to get another, do I get a discount?

Answer: Call or email our technical support team straight away and we will arrange for a replacement machine to be delivered whilst we resolve the problem with yours. Do not try to fix the problem yourself as this will invalidate your warranty.

Q: How do I change my delivery or payment details?

A: You can change your details by logging on to your online account or by calling/emailing a member of the Safe Solvents team on the details provided.

Q: I have spilt my liquid by accident, do I get more?

A: Unfortunately not! Our machine is only approved for use with Safe Solvents solutions and using other liquids could damage the internal pumps and seals.

Q: What happens if my machine stops working?

A: Call or email our technical support team straight away and we will arrange for a replacement machine to be delivered whilst we resolve the problem with yours. Do not try to fix the problem yourself as this will invalidate your warranty.

Category Name Three

Question: What happens if my machine stops working?

Answer: Call or email our technical support team straight away and we will arrange for a replacement machine to be delivered whilst we resolve the problem with yours. Do not try to fix the problem yourself as this will invalidate your warranty.

Q: I have accidentally damaged my machine and it’s stopped working?

A: You can change your details by logging on to your online account or by calling/emailing a member of the Safe Solvents team on the details provided.

Q: Can I use liquids other than safe solvents ltd products in my machine?

A: Unfortunately not! Our machine is only approved for use with Safe Solvents solutions and using other liquids could damage the internal pumps and seals.

Q: When will I get my deposit back?

A: Call or email our technical support team straight away and we will arrange for a replacement machine to be delivered whilst we resolve the problem with yours. Do not try to fix the problem yourself as this will invalidate your warranty.

Category Name Four

Question: What happens if my machine stops working?

Answer: Call or email our technical support team straight away and we will arrange for a replacement machine to be delivered whilst we resolve the problem with yours. Do not try to fix the problem yourself as this will invalidate your warranty.

Q: How do I change my delivery or payment details?

A: You can change your details by logging on to your online account or by calling/emailing a member of the Safe Solvents team on the details provided.

Q: Can I use liquids other than safe solvents ltd products in my machine?

A: Unfortunately not! Our machine is only approved for use with Safe Solvents solutions and using other liquids could damage the internal pumps and seals.

Q: What happens if my machine stops working?

A: Call or email our technical support team straight away and we will arrange for a replacement machine to be delivered whilst we resolve the problem with yours. Do not try to fix the problem yourself as this will invalidate your warranty.

Category Name Five

Question: I no longer require my machine and liquid plan?

Answer: Call or email our technical support team straight away and we will arrange for a replacement machine to be delivered whilst we resolve the problem with yours. Do not try to fix the problem yourself as this will invalidate your warranty.

Q: How do I change my delivery or payment details?

A: You can change your details by logging on to your online account or by calling/emailing a member of the Safe Solvents team on the details provided.

Q: Can I use liquids other than safe solvents ltd products in my machine?

A: Unfortunately not! Our machine is only approved for use with Safe Solvents solutions and using other liquids could damage the internal pumps and seals.

Q: What happens if my machine stops working?

A: Call or email our technical support team straight away and we will arrange for a replacement machine to be delivered whilst we resolve the problem with yours. Do not try to fix the problem yourself as this will invalidate your warranty.